As well as the lower labour costs, China has become known as “the world’s factory” because of its strong business ecosystem, low taxes and duties, lack of regulatory compliance, and competitive currency practices.
Category: General

You need a quick answer as to whether it will be viable to get your product developed in China –  not to worry – we’re happy to discuss your requirements confidentially and can provide a quick answer as to whether we can help you fulfill your ambitions.

Moving forward from here we help you by undertaking research after gathering more details about your product. Once you’re happy to investigate the options further we’d sign all the agreements and get the legal framework for you to proceed in place to protect your i.p. and confidentiality.

Category: General

We take care of most of the process, and can advise on and provide you with contacts to complete the process. The majority of our customers buy on a CIF basis (Cost, Insurance & Freight – search Incoterms for more details), which means the price we quote includes delivery to the UK

You are responsible for the customs clearance, duty and associated cost to get the goods to you. We have worked with some freight forwarders (sea and air) every week for over 20 years, and we are happy to make introductions to them so you can discuss in detail.

Category: General

We operate an online tracking system via our website, allowing you to keep up to date with everything going on. Access is password protected. We can generally update you within 3 days of receiving an order as to when your goods will be completed, and from there we will control all the logistics for you, up to UK port.

Category: General

Good question. But not a quick answer.

First, we only deal with developing bespoke products to our customer design, and that often means spending money on tooling – if that is plastic injection or pressure die casting tools, your first ‘risk’ is sending money across to an unknown direct source and hoping you get the right product back. You might get lucky or you might not, but are you satisfied that you will receive the correct quality over the long term – and what happens if it goes wrong?

We know unexpected problems happen, and we have always found solutions. How would you solve this direct? Language, culture, time zones and distance represent just some of the many factors we have been managing for our customers for years. Having offices in both the UK and China allows us to respond quickly, and save you a huge amount of time, effort and risk.

Category: General

This needs to form a key part of discussions from the start.

We have to work together to find you a factory that has the knowledge, experience, inclination and equipment to deliver to the standards you need. There is no point reinventing the wheel, there will be a factory that can supply to the standard that you need.

A key part of our initial discussion is to establish what you want and understanding how you achieve the standards in the UK. Your requirements will be different to others’ and we need your clear direction to work effectively for you.

Category: General

Your day to day contact will be with our UK office and we will manage all issues for you. Due to the time difference with China we will handle most issues over-night or early in the morning. Our office in Shanghai remains open until 6pm (UK time), but we can often get out of hours responses if urgent.

Category: General

Yes, we encourage all customers to visit and meet with manufacturers, as we find this is good for long-term relationship development and increases understanding. We can issue you with visa Invitations, and organise all internal travel and support.

Category: General

No. We tend to ship to our customers on a regular basis in less than a container (LCL). There are some fixed costs to importing, and as such the more you buy the better economies of scale. Our aim is to help you grow, so hopefully the containers will soon be full.

Category: General

You are not alone on this, and we are all aware of numerous high profile examples.

We take a sensible and practical approach and don’t believe any amount of legal contracts will protect you any better. The key is to work with the right factories, and with a management that are committed to a long-term constructive relationship as your supply partner.

We have over 20 years of working with suppliers, and would not select any factory that we had any doubts about.

Category: General


In theory no, but we do need to see the potential of good volume in the future.

Our job is much harder in China if we do not have reasonable value of orders, and if anticipated growth is not achieved, you should expect factories to give your work less priority.

We welcome new and innovative ideas, so feel free to call and discuss.

Category: Cost

We supply in GBP, USD or EUR, the choice is up to you. We generally find our customers tend to buy in the same currency that they sell in to protect their position. We can ship goods to you in more than one currency if it suits you.

Category: Cost

You may be interested in...

Supply Chain Management

Offloading the task of managing your supply chain to our UK/China agents is straightforward....

Product Inspection, Quality Control and Reporting

Product Inspection, Quality Control & Reporting What is product inspection and product quality...