Got questions? We have answers
Just ask! We can’t help everyone but we are happy to discuss your requirements and usually, provide a relatively quick answer as to whether we can. We would then need to undertake some provisional research, to gather a few facts and, assuming these all look to add up, would then suggest meeting and discussing all options available.
Please call us on 01225 460 388 – there are no hidden or upfront costs, and we are happy to do some free research to determine if we might be able to offer you an option.
We take care of most of the process, and can advise on and provide you with contacts to complete the process. The majority of our customers buy on a CIF basis (Cost, Insurance & Freight – search Incoterms for more details), which means the price we quote includes delivery to the UK.
You are responsible for the customs clearance, duty and associated cost to get the goods to you. We have worked with some freight forwarders (sea and air) every week for over 20 years, and we are happy to make introductions to them so you can discuss in detail.
We operate an online tracking system via our website, allowing you to keep up to date with everything going on. Access is password protected. We can generally update you within 3 days of receiving an order as to when your goods will be completed, and from there we will control all the logistics for you, up to UK port.
Good question. But not a quick answer.
First, we only deal with developing bespoke products to our customer design, and that often means spending money on tooling – if that is plastic injection or pressure die casting tools, your first ‘risk’ is sending money across to an unknown direct source and hoping you get the right product back. You might get lucky or you might not, but are you satisfied that you will receive the correct quality over the long term – and what happens if it goes wrong?
We know unexpected problems happen, and we have always found solutions. How would you solve this direct? Language, culture, time zones and distance represent just some of the many factors we have been managing for our customers for years. Having offices in both the UK and China allows us to respond quickly, and save you a huge amount of time, effort and risk.
This needs to form a key part of discussions from the start.
We have to work together to find you a factory that has the knowledge, experience, inclination and equipment to deliver to the standards you need. There is no point reinventing the wheel, there will be a factory that can supply to the standard that you need.
A key part of our initial discussion is to establish what you want and understanding how you achieve the standards in the UK. Your requirements will be different to others’ and we need your clear direction to work effectively for you.
Your day to day contact will be with our UK office and we will manage all issues for you. Due to the time difference with China we will handle most issues over-night or early in the morning. Our office in Shanghai remains open until 6pm (UK time), but we can often get out of hours responses if urgent.
Yes, we encourage all customers to visit and meet with manufacturers, as we find this is good for long-term relationship development and increases understanding. We can issue you with visa Invitations, and organise all internal travel and support.
No. We tend to ship to our customers on a regular basis in less than a container (LCL). There are some fixed costs to importing, and as such the more you buy the better economies of scale. Our aim is to help you grow, so hopefully the containers will soon be full.
You are not alone on this, and we are all aware of numerous high profile examples.
We take a sensible and practical approach and don’t believe any amount of legal contracts will protect you any better. The key is to work with the right factories, and with a management that are committed to a long-term constructive relationship as your supply partner.
We have over 20 years of working with suppliers, and would not select any factory that we had any doubts about.
In theory no, but we do need to see the potential of good volume in the future.
Our job is much harder in China if we do not have reasonable value of orders, and if anticipated growth is not achieved, you should expect factories to give your work less priority.
We welcome new and innovative ideas, so feel free to call and discuss.